1. Introduction

Welcome to Gorilla Bike Tours. By using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

2. Definitions

– Company: Gorilla Bike Tours.
– Customer: Any individual or group who books and/or participates in a tour organized by Gorilla Bike Tours.
– Services: All tours, rentals, and related activities provided by Gorilla Bike Tours.

3. Acceptance of Terms

By booking a tour or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

4. Booking and Payments

4.1. Booking Process
– Bookings can be made online, via email (claudeu34@gmail.com), or by phone (0788394030).
– A deposit of 50% is required at the time of booking to secure your reservation.

4.2. Payment
– The remaining balance is due no later than 7 days before the tour date.
– Payments can be made via credit card, bank transfer, or other accepted methods as specified by the company.

5. Cancellation and Refund Policy

5.1. Customer Cancellations
– Full refunds are available for cancellations made more than 14 days before the tour date.
– Cancellations made between 7-14 days before the tour date are eligible for a 50% refund.
– No refunds will be issued for cancellations made less than 7 days before the tour date.

5.2. Company Cancellations
– Gorilla Bike Tours reserves the right to cancel any tour due to unforeseen circumstances, including but not limited to weather conditions, safety concerns, or insufficient participation.
– In the event of a company-initiated cancellation, customers will receive a full refund or the option to reschedule.

6. Customer Responsibilities

6.1. Fitness and Health
– Customers must ensure they are physically fit and capable of participating in the booked tour.
– Any medical conditions or special requirements must be disclosed at the time of booking.

6.2. Conduct
– Customers must adhere to the instructions and guidelines provided by tour guides and staff.
– Any behavior deemed dangerous or inappropriate may result in the termination of the customer’s participation without refund.

7. Liability and Waivers

7.1. Assumption of Risk
– Customers acknowledge that participation in bike tours involves inherent risks, including but not limited to physical exertion, accidents, and exposure to natural elements.
– By participating, customers voluntarily assume all risks associated with the activity.

7.2. Waiver of Liability
– Gorilla Bike Tours and its staff shall not be held liable for any injury, loss, or damage to personal property incurred during the tour, except in cases of gross negligence or willful misconduct.

8. Safety and Equipment

8.1. Safety Standards
– All equipment provided by Gorilla Bike Tours meets safety standards and is regularly inspected.
– Customers are responsible for reporting any equipment issues prior to the tour.

8.2. Personal Equipment
– Customers may use their own equipment, provided it meets the company’s safety requirements.
– Gorilla Bike Tours is not liable for any issues arising from the use of personal equipment.

9. Privacy and Data Protection

9.1. Data Collection
– Personal information collected during the booking process is used solely for the provision of services and customer communication.

9.2. Data Security
– Gorilla Bike Tours implements appropriate measures to protect customer data from unauthorized access or disclosure.

10. Intellectual Property

– All content, logos, and materials provided by Gorilla Bike Tours are the intellectual property of the company and may not be used or reproduced without permission.

11. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Rwanda. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Rwanda.

12. Amendments

Gorilla Bike Tours reserves the right to amend these Terms of Use at any time. Customers will be notified of any significant changes prior to their tour.